Google's response to my complaint about "Terror Storm" censorship

Google had been resetting the hit counter for Terror Storm for the past couple of weeks.  Alex Jones, the author of the film, published an article on his site exposing the fact that the film is being intentionally kept from reaching the top 100 list.

After a flood of complaints, Google restored the film to its top 100 list and restored the value on the hit counter.  This will increase the odds that terror-storm will become as popular as videos like Loose Change, which have received over 3 million hits.

This goes to show that Google needs to be called out when it is caught censoring, so that they will stop the practice.  Here is the response that I got from Google Video:

Hi,

Thanks for your email and we apologize for any frustration. We understand
that you are concerned about the number of public views "Terror Storm"
received.

The temporary statistical change in public views was a result of system
issues experienced earlier this week. However, this issue was resolved,
and the playback statistics are now accurately reflecting the number of
views this video is receiving. We have confirmed that this video is
currently appearing on the top 100 list.

Please note that this technical issue affected all videos, not just the
video in question. However, we are taking steps to ensure that this does
not happen in the future.

In addition, we rank videos based on a number of factors, including the
video file name, title, and any associated metadata to determine whether
videos are relevant to a query. We do not alter any video's statistical
information nor do we manually select the ranking of videos.

We apologize for any confusion and appreciate your understanding. Thank
you for taking the time to write us.

Sincerely,

The Google Video Team